We apologize for the extended outage, but there has been a fire at the WebNX datacenter in Utah where many of our servers are located.
We have just received this update from their communications team:
Now that we have a better understanding of what happened we would like to give everyone an update.
One of our old generators that have worked for years and was recently load tested had a mechanical failure and caught fire resulting in power being cut to our core routers and fire suppression system controlling the fire. Unfortunately, the fire department opted to cut power to the rest of the building as a precaution even though the power systems were independent. We are currently waiting for an emergency inspector to arrive to give the all-clear so we can bring most of the servers in Ogden back online.
We would like to thank you for your patience and know that we are doing everything we can to get everyone back online.
We will continue to update this announcement as information becomes available.
Thank you for your understanding.
April 6/2021 : It appears that our threeforone servers have been restored to working order. All of our sites should be back up at this time. We apologize for the outage and thank you all for your patience during this crisis.
Monday, April 5, 2021